Refund Policy

Last Updated: October 12, 2026
Effective Date: October 12, 2026
This policy applies to purchases from Mindset LLC through the HD Headshot and Quick Headshot brands at hdheadshot.com. Generating AI images uses cloud computing that cannot be recovered once a job starts, so this policy balances fair outcomes for you with those costs. Our packs are one-time purchases; we do not offer subscriptions or automatic renewals.

1. Before You Buy

You can generate watermarked previews of your looks, four at a time, before you pay, so you can check the style and likeness first. A paid pack delivers full-resolution images, including the looks you marked as favorites.

2. The 7-Day Zero-Download Refund

You may qualify for a full refund if both of these are true:

Within 7 days. You send your request within seven (7) calendar days of your purchase.
No download. According to our records, no full-resolution image from your order has been downloaded, either individually or as a ZIP. Viewing your order page or your previews does not count as a download.

If you qualify, we refund 100% of the amount you actually paid, after any discount, to your original payment method. Downloading an image means the digital product has been delivered and accepted, so the purchase can no longer be refunded under this section.

3. Re-runs and Extra Looks

If you are unhappy with your results, please contact us before requesting a refund. At our discretion we may offer a re-run or additional looks, along with tips for better source photos. Accepting this does not affect your refund eligibility unless you download images from the re-run.

4. 72-Hour Deletion and Your Refund

As explained in our Privacy Policy, photos and images are deleted automatically about 72 hours after they are created or your order is completed. You may still request a refund up to 7 days after purchase. After deletion we can no longer review your images or offer a re-run, so refund decisions then rely only on our download records. We may email you a reminder before your images are deleted.

5. Problems on Our Side

If we are unable to deliver the number of images you bought because of a technical failure on our side that is not fixed within 24 hours, you are entitled to a refund for the images we could not deliver, even if you downloaded the images that were delivered. If you downloaded nothing, you may choose a full refund.
If you were charged more than once for the same order, we will refund the duplicate charge.

6. When Refunds Are Not Available

A full-resolution image from the order has been downloaded (except as described in Section 5).
The photos you uploaded did not follow our upload guidelines (for example, heavily filtered or low-resolution photos, sunglasses or hats hiding the face, group photos, or inconsistent angles or facial hair).
Your concern is a style preference, such as background, lighting, or clothing, where the facial features were reproduced as the selected options asked.
The order violated our Terms, for example photos of someone other than you, a minor, or a public figure.
The request is made more than 7 days after purchase.

7. Chargebacks and Payment Disputes

Please contact us first. We resolve most issues quickly. If a dispute is opened with your bank before you contact us, we may suspend your account while it is reviewed, and we will provide our records to your bank and to Stripe.

8. How to Request a Refund

Email refunds@hdheadshot.com (or support@hdheadshot.com).
Use the subject “Refund Request – Order #[your order number].”
Include the email address on your account, your order ID (shown on your receipt and order page), and a short description of the issue.

We review requests within 1 to 2 business days. Approved refunds usually appear on your statement within 5 to 10 business days, depending on your bank.

9. Your Legal Rights

Nothing in this policy limits any rights you have under applicable law.

10. Contact

Company: Mindset LLC
Email: refunds@hdheadshot.com or support@hdheadshot.com